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-Frequently Asked Questions-

1. How can I place an order?

- You can click the “add to cart” Or you can click “buy now” to checkout directly.

2. How long does it take to arrive at my home?

- Usually, it takes 3-7 workdays to arrive. But if some products are out of stock, it would take 7-15 workdays to arrive.
For more info, click here.

NOTE: The fast delivery is applicable for vacuum cleaners only.

3. How can I contact customer service?

- Send an email directly to [info@inselife.com], or go to our Facebook: @inselife.


4. How can I cancel my order?

- To change or cancel your order, contact our Customer Service via email or message us on Facebook. 
For more info, click here.

5. What if my product is defective after a while?

- Please email us with your order number, contact information, and photos documenting damages (if applicable). 


6. How can I change/buy an accessory for my vacuum?

- Please confirm your order info first to check whether it is still under warranty. If yes, please contact us [info@inselife.com] to get help. If not, you could click here to purchase directly.

NOTE: Please confirm the model of the vacuum and purchase the matched part. If you are not sure, it is suggested to contact us in advance.


7. How long is the warranty?

- Usually, 1-year warranty and lifetime customer support.
For more info, click here.