Return and Refund Policy

At INSE, our priority is to serve our customers with better quality vacuum cleaners at a more favorable price, and to stand behind the vacuum cleaners that we sell. Fo this reason, we're pleased to offer our customer-friendly warranty policies.

For quality-related issues, please see below:

• Warranty Claims for Quality-Related Issues: 12-Month Worry Free Guarantee

1. All quality-related defects on items sold directly by INSE or INSE’s authorized re-sellers are covered by 12-Month warranty, starting from the date of purchase. If you want to extend your warranty, please click here and join our VIP CLUBto extend your warranty to 24-Month Warranty.

 2. INSE’s limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.

 3. Quality-related warranty claims on purchases made through INSE’s authorized distributors and retailers are handled through INSE.

 4. For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent.

 5. Warranties on all replacements follow the same warranty time frame of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

How do I submit a Warranty to INSE?

• Step 1:  Buyer must provide sufficient proof of purchase;
• Step 2: Click here to CLAIM YOUR WARRANTY and clarify your requests;
• Step 3: The defective item’s serial number and/or visible proof such as images or videos depicting the defect are required; 
• Step 4: After the confirmation with INSE Customer Support Team, INSE will help you fix your vacuum cleaners. It may be necessary to return the item for quality inspection (INSE will cover the shipping fee for items with quality-related defects)

What documentation do I need for my claim? 

• Order number from online purchases made through INSE or INSE’s authorized re-sellers
• Sales invoice
• Dated sales receipt from an authorized INSE re-seller that shows a description of the product along with its price

****Please note****: 

1. More than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

2. Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty time-frame or 90-day warranty claim request period, whichever is longer.

Shipping costs must be covered by buyer in the following situations:

• Returning products for any reason other than a proven defect
• Warranty claims on items taken outside the original country of purchase
• Buyer’s accidental returns
• Returning personal items
• Returning items claimed to have defects but found by INSE quality control to be in working condition
• Returning defective items in international shipping
• Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

• Products without sufficient proof of purchase
• Lost or stolen products
• Items that have expired their warranty period
• Non quality-related issues (after 30 days of purchase)
• Free products
• Repairs through 3rd parties
• Damage from outside sources
• Damage from misuse of products (including but not limited to: falls, extreme temperatures, water, operating devices    improperly)
• Purchases from unauthorized re-sellers

INSE is not liable for:

• Loss of data incurred from use of INSE products
• Returning personal items sent to INSE

When returning items with a prepaid shipping label provided by INSE, INSE takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. INSE does not provide refunds for items damaged in transit for non-quality related warranty claims.

Please contact us if you need any further assistance.