PROBLEM 1 | NO POWER
Phenomenon: vacuum cannot be powered on; shus off after a few seconds
Troubleshooting:
➡️Check the battery to ensure it is fully charged and properly installed. (it may not be fully charged if you first receive the package which is normal)
➡️Check for any clogs or blockages in the hose or attachments.
➡️Check the filter for any clogs or damage and replace it if necessary.
➡️Check the brush roll for any debris or hair that may be causing friction and creating heat.
➡️Check the indicator lights and record the status and reflect the manufacturer or a repair technician for further assistance. (Usually, a video of the issue helps.)
PROBLEM 2 | NO/LOW SUCTION
Phenomenon: not picking up; throw trash out while vacuuming
Troubleshooting:
➡️Check the battery: Ensure that the vacuum is fully charged with an adaptive charger before using it. If the battery cannot be charged or could only run a shorter runtime than usual, first check the power socket, then replace it with a new one. (if it is an inse vacuum, you could purchase the inse battery according to the model number of your vacuum.)
➡️Check the filter: A clogged or dirty filter can cause suction issues. Clean the filter according to the manufacturer's instructions. Be aware that the HEPA filter is not washable, and cotton filters should be washed and dried completely before refitting. If the filter is damaged, replace it with a new one. (if it is an inse vacuum, you could purchase the inse filters according to the model number of your vacuum.)
➡️Check the brush roll: If the brush roll/roller brush isn't spinning, it may be clogged with debris or tangled with hair. Remove any debris or hair from the brush roll and make sure it's properly attached to the vacuum.
➡️Check the hose and attachments: A clogged hose or attachment can cause suction issues. Remove any debris or obstructions from the hose or attachments.
➡️Check for leaks: If the vacuum is losing suction, there may be a leak in the main body or attachment. Check for any cracks or holes and replace any damaged parts.
➡️Check the suction power setting: Some cordless vacuums have multiple suction power settings. Ensure the vacuum is set to the highest suction power setting to pick up bigger particles.
➡️Check the cleaning head: The cleaning head may be too low to the ground, preventing debris from being picked up. Adjust the height of the cleaning head to the appropriate level for the type of flooring being cleaned.
PROBLEM 3 | BATTERY ISSUE
Phenomenon: cannot be charged; take too long to charge(longer than usual); indicator lights won't be solid on.
Troubleshooting:
➡️Check the charger and power plug: Ensure that the charger plug and power plug are connected correctly and tightly.
➡️Check the battery: If the battery can't charge, replace it with a new battery.Check the charger: If the charger malfunctions, it may not be able to charge. Try using another charger to charge the vacuum.
➡️Check the power socket: If the power socket malfunctions, it may not be able to charge. Try charging in another socket.
PROBLEM 4 | UNUSUAL NOISE
Phenomenon: unusual noise from the motorhead; unusual noise from the bottom head brush
Troubleshooting:
➡️Check the brush roll: If the noise is from the bottom head brush, the brush roll may be clogged with debris or tangled with hair, causing excessive noise. Remove any debris or hair from the brush roll.
➡️Check the hose and attachments: The hose or attachment may be clogged with debris or tangled with hair, causing excessive noise. Remove any debris or hair from the hose or attachment.
➡️Check the vacuum: If the noise is from the top motorhead, there may be some dust or debris that goes into the motorhead (which could be caused by the filter not fitting or neglection), then the motorhead needs to be replaced. In daily life, clean or maintain the vacuum according to the manufacturer's instructions.
These are the common problems and corresponding troubleshooting methods for cordless stick vacuums. If the problem can't be resolved, contact the manufacturer or a repair technician for further assistance.
PROBLEM 5 | BURNING SMELL
Phenomenon: burning smell; overheating
Troubleshooting:
Could be some blockage or a bad motor.
➡️Check the brush roll for any debris or hair that may be causing friction and creating heat.
➡️Check the filter for any clogs or damage and replace it if necessary.
➡️Check the motor for any damage or overheating. If the overheating exists after cooling down and turning it back on for a while, replace it if necessary.
If the issue persists, contact the manufacturer or a repair technician for further assistance.
PROBLEM 6 | SHORT RUNTIME
Phenomenon: runs for less than 8 minutes on high setting; runs for shorter runtime than usual
Troubleshooting:
➡️Check the battery to ensure it is fully charged and properly installed.
➡️Check the filter for any clogs or damage and replace it if necessary.
➡️Check the brush roll for any debris or hair that may be causing friction and creating heat.
➡️Reduce the suction power setting to conserve battery life.
If the issue persists, replace the battery with a higher-capacity battery or contact the manufacturer for further assistance.
PROBLEM 7 | ROLLER BRUSH STOP SPINNING
Phenomenon: roller brush is not spinning; the light of the roller brush does not light up
Troubleshooting:
➡️Make sure the battery is fully charged.
➡️Check the brush roll for any debris or hair that may be causing the brush to become stuck.
➡️Check the belt that drives the brush roll for any damage or wear and replace it if necessary.
(For inse cordless vacuums, if you have tried to attach the bottom head brush with the top motorhead directly but the issue still exists, it could be caused by a defective head brush or roller brush. Contact us to get timely help.
Cordless Stick Vacuum Troubleshooting FAQs
How long does the battery last on a cordless stick vacuum?
The battery life of cordless stick vacuums varies depending on the brand and model, as well as the type of floor surface being cleaned and the suction power setting being used. Most cordless stick vacuums have a runtime of 15-45 minutes on a single charge, but it depends on the certain model and which suction setting to use.
How do I clean the filter on my cordless stick vacuum?
To clean the filter on your cordless stick vacuum, remove it from the vacuum and tap it gently to dislodge any loose dirt or debris. Rinse the filter under running water, squeezing it gently to remove excess water. Allow the filter to air dry completely before reinstalling it in the vacuum. (HEPA filters could not be washed, if you have an inse HEPA vacuum, please use the cleaning brush to wipe away the dirt on it.）
How often should I replace the battery on my cordless stick vacuum?
The lifespan of a cordless stick vacuum battery depends on the brand and model, as well as how frequently it is used. Most batteries can last up to 2-3 years with proper care and maintenance. If you notice a significant decrease in runtime or the battery is no longer holding a charge, it may be time to replace it.
How do I know when it's time to replace the filter?
It's important to replace the filter on your cordless stick vacuum regularly to maintain its suction power and overall performance.
Here are some signs that it may be time to replace the filter:
Visible dirt or debris on the filter:
➡️If you can see dirt or debris on the filter, it's a good indication that it's time to replace it.
➡️Reduced suction power: If you notice that your cordless stick vacuum isn't picking up dirt as effectively as it used to, it could be due to a clogged or dirty filter.
➡️Unpleasant odor: If you detect a musty or unpleasant odor coming from your vacuum, it may be due to a dirty or moldy filter.
➡️The filter is damaged: If the filter is torn, ripped, or otherwise damaged, it should be replaced immediately to prevent dust and debris from entering the motor.
➡️The manufacturer recommends replacing the filter: Many manufacturers provide guidelines for how often to replace the filter on their cordless stick vacuums. For instance, inse suggests replacing the filter every 1-3 months, but if you use the vacuum frequently, you could prepare some inse filters as backup and replace the dirty one more often.
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