Worry-free returns 30-day money back guarantee
Fast delivery 3~7 workdays fast shipping
Hassle-Free Warranty 12-month warranty, customer support: info@inselife.com
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FAQs

[Account safety]

 

Q1: Is your website secure?

This site has security measures in place to protect against the loss, misuse, and alteration of the information under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information, including your credit card information and sign-in password, is stored in an encrypted format at all times.

This website, and more importantly, all user information, is further protected by a multilayer firewall-based security system.
Your order is under protection by Paypal. You will receive the goods and also get a hassle-free warranty.

 

Q2: How do you protect my personal information?

We take organizational, human, physical, and technical security measures to properly manage the acquired personal information, and work to prevent and correct the leakage, loss, or damage to personal information.

We will maintain internal rules and manuals, establish a personal information protection system, and protect, maintain, manage and appropriately handle customer's personal data.

For more details, please check our Privacy Policy.

 

[Before Sale]

 

Q1: How do I place an order?

First, click on the product image or product name to view the item details. Choose the color or size, then enter the quantity you want to purchase. You can click the “add to cart” and buy later with other items.
Or you can click “buy now” to checkout directly.
You can view your cart by clicking on the cart button in the upper right-hand section of every page.
You can get some codes and discounts on the right side of the web.
To buy some related product together will get more discounts.

 

Q2: How do I change or cancel my order after I've placed it?

In-stock items normally ship within 1-5 business days after an order has been placed. We will accept changes or the cancellation of your order for items that have not shipped or if they are on back-order.
To change or cancel your order, contact our Customer Service via email or message us on Facebook. We’ll do everything we can to accommodate your request. Once an item has shipped, cancellation is not possible. Contact us for further information.

 

[Shipping details]

 

Q1: How long will my order take?

Under normal circumstances, usually, it takes 3-7 workdays to arrive. But if some products are out of stock, we need to take action and it would take 5-10 workdays to arrive.

For more info, check our shipping details.

 

Q2: How can I track my order?

If you have ticked and chosen to receive the email about tracking info, we will send you tracking information within 24-48 hours of your order leaving the warehouse to the e-mail address you provide when checking out. If you do not receive tracking information from us within 3 business days of your order, don't hesitate to contact us at info@inselife.com.

 

Q3: Where do you ship to?

We ship only in the United States of America, except Hawaii State, Indiana, and the Commonwealth of Puerto Rico.

The areas in the Military base are not supported, such as the places around APO (Army Post Office) /FPO (Fleet Post Office).

 

[Returns and Exchanges]

 

Q1: How do I return the product?

We have several overseas warehouse addresses in the United States. You can go to the nearest overseas warehouse address by contacting us in advance to speed up the progress of your return refund.

And please send it back to the address where the support staff offers. The customer is responsible for express delivery and other fees like packaging materials.

 

Q2: When will I get my refund?

Once the refund is authorized and on the process, payment of your order will be refunded to your account in 3-7 business days.

For more info, please check our Returns & Refunds Policy.

 

[After-Sale]

 

Q1: What if I received damaged or incorrect product?

If you receive a defective, incorrect, or incomplete product, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us [info@inselife.com] with your order number, contact information, and photos documenting damages (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is back-ordered or out of stock, we’ll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.

 

Q2: What if I have some issue with the product?

Just contact our customer support [info@inselife.com] to get help and please rest assured that we are more than happy to help you.