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Shipping Policy

What is the shipping Price?

We offer free shipping to orders over $15.

For order price from $0.1 to $14.99, it will cost $10 as the standard shipping fee.

The fee for Expedited Shipping is $10. Expedited Shipping is only for vacuum cleaners.

Any coupons/discounts/promotions are only for products, not for the shipping fees.

How will my delivery be shipped?

Our shipping methods include USPS, UPS, FedEx, Amazon logistics US, etc.

We do not accept any designated carrier, and we will choose a relatively optimal

one to ship your item.

How can I track my order?

If you have ticked and chosen to receive the email/ Messenger about tracking info, we will send you tracking information within 24-48 hours when your order has been shipped out and send notices to the e-mail address/Messenger you provide when checking out.

If you do not receive tracking information from us within 3 business days of your order, don't hesitate to contact us at info@inselife.com.

Will I get charged for the informing email?

We send emails to customers to inform them about the tracking information, which is totally free to the customer.

When do I receive the product?

After you (the buyer) place the order and we process the charges, the order will be processed in 1-2 workdays for confirmation, preparation, and packaging.

Due to COVID-19, it could be a delay in your package. Under normal circumstances, it takes 3-7 workdays to arrive for free shipping & standard shipping while it takes 2-5 workdays to arrive for Expedited Delivery. But if some products are out of stock, we need to take action and it would take about 7-15 workdays to arrive.

Attention: Fast Delivery is applicable for vacuum cleaners only.

What if I receive a defective machine?

Please check out the packaging of your item(s) when they arrive and take a video when you unbox, if you notice any damage please make note of it when signing for delivery. If your item(s) do arrive damaged, please send the video to info@inselife.com and after-sale customer service will help.

What countries do you ship to?

We ship only in the USA, except in the following states and areas:

Alaska

Hawaii

American Samoa

Guam

Indiana State

Marshall Islands

Northern Mariana Islands

Palau

Puerto Rico

U.S. Virgin Islands

Armed Forces Americas

Armed Forces Europe

Armed Forces Pacific

Please follow @INSE on Facebook for the latest shipping announcements.

The areas in the Military base are not supported, such as the places around APO (Army Post Office) /FPO (Fleet Post Office).

Could I cancel my order?

To cancel the order, please contact our customer service [info@inselife.com] to

check the status of your order, if your order was canceled successfully, we will

refund you within 1-2 workdays.

If your product has not been shipped out from Our Factory, we allow you to cancel the order.

If your product has been shipped out from Our Factory, we will not be able to

cancel the order for you, because it is no longer operable and we cannot intercept the product.

If you have any questions, please contact us before ordering.