After reading the FAQ below, if you have any further concerns, questions, or issues about using the INSE E6 robot vacuum, please don’t hesitate to contact us via firstname.lastname@example.org by offering your order number and details about the issue you met. We will offer you a satisfied answer/solution quickly.
1. When it's not in use, should I shut it off or should I leave it on and at the base, which charges it consistently? What's better for longevity?
#1. If you often use the vacuum, please left connected to the mains power adaptor. The vacuum has an intelligent charging system, which prevents the batteries from becoming overcharged;
#2. If it will not be used for a long time (several weeks), please unplug the main power adaptor and turn off the main switch of the vacuum.
2. Why is the robot going back to the same areas to clean?
This vacuum doesn't have a mapping function, but it remembers the path based on the distance traveled by the wheels. If the ground is slippery or the environment is more complicated, it will misjudge, which causes it to go over the same areas. But after cleaning for 90 minutes, it gets almost all areas that are accessible.
3. How many cleaning modes does it have?
It has four cleaning modes, automatic mode, row by row, spot clean, and edge clean. You can use the remote control to choose the cleaning mode and set a cleaning schedule according to your needs.
4. How long does it need to charge?
#1. Before using the vacuum for the first time, you'd better charge it for 8 hours.
#2. From the second charge, it will take 4-6 hours to be fully recharged.
5. How often should I clean the filter?
You can clean and replace it according to the frequency of use.
If the cleaning effect is still not good after cleaning, it is recommended to replace a new filter (usually every 3 months).
*TheHEPA filter is not washable.
6. What about the suction power?
The vacuum has a powerful suction up to 2000Pa, which is a leading market level. It can easily clean the dust, crumbs, nutshells, pet food, finely chopped kitchen waste, etc. on the floor and mid-pile carpet.
7. Why does it not return to the Charging Base automatically？
There might be three situations that the machine does not return to the charging base:
#1. If the charging base is located far away;
#2. There are too many obstacles in the room.
In these two cases, it will take the robot a longer time to search for the way back to recharge, which causes its battery to run out before it reaches the charging base. Please take the robot back to the charging base manually.
#3. There are obstacles within 1m to the left and right, within 2m in front of the charging base
In this case, please remove the obstacles and reflective objects around the charging base.
8. How will I know whether it is charging or fully charged?
#1. When the battery is charging, the on/standby switch LED flashes blue.
#2. If the battery is fully charged, the LED is on permanently.
9. How long does it work?
The MAX total runtime of E6 is 120 minutes (90+30=120)with a full charge. 90 minutes is MAX cleaning time. Actual cleaning time will vary based on the suction power mode and the cleaning surface. Also, the debris amount or a carpet will affect its runtime too. 30 minutes is the MAX working time for the robot to search for the way back when in low battery.
10. Is it noisy?
Not at all. It has a unique air duct structure design, which can effectively reduce the noise produced during the machine operation. The vacuum decibel is less than 55, which is equivalent to the same volume as normal conversation.
11. How many charging modes does it have?
You can set the charging base along the wall, the robot will go back to it to self-recharge after cleaning, or you can manually plug the mains charger into the charge jack of the robot to charge it.
12. Why does is not charging?
There are two solutions if the robot does not charge:
#1. Make sure the power switch at the bottom of the robot is ON and the power supply has electricity. Make sure that the power adapter is original;
#2. Make sure the charging contact pins of the robot and charging are clean and they are in full contact with each other.
13. Does it works with 220 volts?
The vacuum works with 100-240 volts (US plug).
14. How big is the container that holds the dust, pet hair, etc.?
The container is about 0.6ml capacity and it can hold a decent amount of debris.
15. Why does it go backward and turns in circles?
Strong sunlight, dark ground, dark rugs, etc. will affect its work, please avoid this environment and restart the robot vacuum. For example, if you let it work in the living room at night without light, it would fall downstairs. You have to turn on the lights to let it work.
16. Will it falls downstairs?
No, E6 has multiple cliff sensors that identify stairs and ledges to prevent robot vacuum from falling downstairs. Also, it can be surmounting a 1.5cm obstacle and climbing over steep slopes of 15 degrees.
17. How big is the cleaning area？
The vacuum has a large battery capacity that makes it clean the area up to 3000 square feet in standard suction mode. It can completely meet the cleaning requirements of most families.
18. What is the height to go under my furniture?
The vacuum is very slim, with a thickness of 2.72inch, it can clean under low-hanging furniture with ease.
19. Where can I buy replacement parts?
20. Does it works on dark colored carpets?
No, it doesn't work in dark or on the dark-colored surface (carpet/floors) due to cliff detection.
21. Why my vacuum cleaner doesn’t work at all after receiving it?
Here are three steps to follow:
Step 1. Before using the vacuum for the first time, please charge it for 8 hours. Turn on the power switch at the bottom, press the start button on the faceplate one time, press it again, or press the Play/Pause button of the remote control.
Step 2. If step 1 doesn't work, press the power switch several times at intervals of a few seconds to activate it.
Step 3. If step 2 doesn't work, short press the start button for 3 seconds and then repeat this action several times to check whether the button is stuck.
If the problem still not resolved, please contact us and we will offer you a replacement quickly.
22. My vacuum cleaner stops working, what should I do?
There are two solutions if the machine stops working:
#1. If the machine works well for a while but shuts down suddenly, the issue might be caused by a blockage, which leads to shut down due to overheating protection. Please clean all the filters and dustbin and install them back in place after completely dry, then restart the machine again.
#2. If the machine doesn't work at all after turn on the power switch and power button, please refer to Question 21.
23. How many parts does the product have?
INSE E6 robot cleaner, charging base, power adapter, remote control (2 AAA batteries included), edge-cleaning side brushes*4, filter mesh & HEPA filter & sponge filter inside the dustbin, additional sponge filter and HEPA filter, user manual, worry-free 12-month warranty, and professional customer service.